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Frequently asked questions

Frequently Asked Questions


Sizing

I'm between two sizes, which one should I choose?

Our fabrics contain elastane, so if you are between two sizes, you can opt for the smaller size for a shaping and compressive effect. If a garment has less elasticity, we will indicate it in its description. In that case, we recommend choosing your usual size or the next size up for greater comfort.

Are the dresses too short?

Our dresses follow European standards and are designed for a reference height of 175 cm (5'9"). If you are taller than 175 cm, you may prefer to go up a size for more length. Many times, the length can be adjusted due to the side ruching.

Shipping

How long will my order take to arrive?

You can consult all the details about processing times and estimated delivery times according to your location in our Shipping Policy. Typically, shipments within the Iberian Peninsula are delivered within 24-48 business hours from shipping confirmation.

Payment

Is cash on delivery possible?

We currently do not offer the cash on delivery option. All orders must be paid securely through our website at the time of purchase, using a credit card, PayPal, or Klarna.

Do you have another question?

If you haven't found what you're looking for, write to us via the website chat or at info@theivorywhite.es — we'll be happy to help.